訂購須知與店取服務

《訂購須知 》 For English please scroll down to the end.

您好,在選購商品之前,請詳閱相關事項,將使您的購物過程更加順利:

 

所有品項皆為全素。無蛋、無奶、無酒精

      為了減少一次性的垃圾產生,「我們沒有主動提供刀、叉、盤、蠟燭」,若有需求請額外加購


商品需提前四個工作日預訂,下單後請兩天內付款完成,收到款項才確立訂單。旺季期間,有可能因為較晚付款無法配合指定到貨日。若有急件,請加line@聯繫


目前提供全台宅配及台中、台北店取服務。

     黑貓宅配運費另計。

     每週五、六、日提供台中及台北店取。因目前店取門市皆非純直營門市,提供店取服務也有相應的人力及運送成本,因此會酌收25元~35元手續費


商品採預訂製作,於指定日前三個工作天取消訂單,恕無法退款(例:指定4/30送達或店取,若於4/27取消,則無法退款)







訂單需於四天前下訂

舉例:週三下單,最快可選週日取貨


急件請使用Line@洽詢,謝謝您

店面僅提供取貨服務,有任何甜點及宅配問題請line聯繫,店裡工作人員沒辦法處理喔​





《 關於宅配 》 重要!必讀!

❶ 重要!物流司機無法準確控制到貨時段,且不保證在指定日和指定日段送達,會有delay或提早的狀況發生,介意時間者請選擇提早指定日收貨


❷ 宅配運送途中,旦糕會有少許變形、碰撞或歪斜的風險,旺季時甚至可能會有商品被宅配公司退冰的狀況。

我們會盡力加強包裝,但無法保證能完全避免運送風險。

倘若有損傷碰撞或水果掉落的狀況,恕無法理賠請能接受,再下單購買。


❸ 為保持甜點新鮮和降低運送變形風險,除了草莓季時的草莓旦糕,旦糕皆為冷凍宅配

     收到後,常溫解凍需1小時,冷藏解凍需12小時,請預留退冰時間。


❹ 如遇颱風或天災等不可抗力因素,黑貓會配合政府政令停止上班停止收送貨,導致包裹延遲,恕此情況不在退貨及退款範圍內

  

 


 

<以下為英文介紹>

 

 Notifications

1. The express company only deliver on Monday to Saturday. No delivery service on Sunday.

2. We take pre-order production, which takes four working days. If there is urgent matter, please contact us via Line message.

3. The arrival time depends on the rout of the driver and might having delay sometimes. If you have important use, please choose to receive the goods on the designated day in advance.

4. If you choose Monday delivery, the product must be shipped on the previous Saturday. It will be frozen in the refrigerator for one day and delivered on Monday. If you mind, please choose Tuesday to Saturday for delivery.

5. During the home delivery process, there is a slight risk of deformation, collision or skewing of the cakes. During peak seasons, the goods may even be defrosting during delivery. We will try our best to strengthen packaging, but we cannot guarantee that shipping risks can be completely avoided. If there is damage, collision or fruit falling, no compensation will be accepted. Please accept it before placing an order.

 

《 Policies 》Important!

1. In order to keep the desserts fresh and reduce the risk of deformation during transportation, all desserts are frozen for home delivery. It takes 1 to 2 hours to defrost at room temperature and 12 hours to defrost in the refrigerator. Please allow time for defrosting.

2. The order will be officially established and production will be scheduled only after the remittance is completed. If the payment is not made within the time limit, no further notice will be given. Please pay attention to the bank deposit date. In some banks or post offices, Sunday remittances will not be credited until the next Monday, which may cause delays in orders. For customers who transfer on Sunday, please use Line message to facilitate the verification.

3. Please complete the payment procedure four working days before the arrival date. If the payment is not remitted within the time, the goods may not arrive as scheduled.

(ex: If you want to receive the cake on Tuesday, because there is a gap of six days, the remittance must be completed before last Wednesday.)

(For urgent matters, please contact via Line message. ID:@kta0989z)

4. Welcome to use the login function in the upper right corner. You can use your Facebook account to quickly log in, which will make it easier for you to check your orders! You can order desserts without becoming a member, so please make full use of the ordering function on the website.

5. In-store pickup time Weekdays: 11:15~14:30, 17:00~20:30 (In-store pickup is not available during non-business hours), holidays: 11:00~20:30

6. The products are made on pre-order. If the order is canceled two days before the designated date, no refund will be given (for example: if the order is designated to be delivered or picked up in the store on 4/30, if canceled on 4/28, no refund will be given)